How do I cancel my room reservation?

How do I cancel my room reservation?

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You can cancel online through your Omni Guest account up to 1 day before your stay or hotel check-in (whichever is earlier). We recommend that you review the terms and conditions on your invoice for details on penalties and nonrefundable fees.  

 

To cancel your package online: 

1. Log in to your Omni Account
2. Expand the account menu (upper-right corner) and select Bookings
   
   
    
3. On the Bookings page, click Upcoming
4. Locate your reservation and click Cancel
    
5. On the Review and Cancel page, review the Cancellation Timeline so you're aware of refund amounts
   
   
    
6. Select the reason for your cancellation
   
   
    
7. Click the "I acknowledge the total amount of my refund..." box
8. Click Cancel Booking
   
   
    
9. The Reservation Details will state "This booking was canceled on [today's date]"
    
10. You'll also receive an email confirming the canceled reservation
11. Refunds may take 7-10 business days to post to your account

 

 

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